FAQs

We hope that your experience with Zen City Coffee is as effortless as possible, however, we do acknowledge that questions may arise. Send us an email at info@zencitycoffee.com. We usually respond within a single business day.

Coffee Beans:

How Long Does Coffee Last?

Dried coffee, if stored properly, can last for months and even years. This table below represents the shelf life of coffee.

 How to store coffee beans to extend its shelf life?

Coffee does degrade over time, and it degrades faster depending on the surface area - which means that the whole beans will keep longer than ground coffee. The best way to store these beans is to place them in an air-tight container in the freezer. You should grind fresh only the amount you plan to use that day to avoid unnecessary exposure. Storing coffee in this way will keep out moisture and other contaminants.

How to store ground coffee to extend its shelf life?

The best way to store ground coffee to keep it fresh longer is by storing it in your freezer immediately after use. Storing coffee in the freezer does not freeze the coffee, so it is always ready for use without any defrosting.

Decaf Coffee?

Our decaf coffee is decaffeinated using the Swiss Water® Process. This is a clean decaffeinating method which uses 100% green coffee extract and carbon to filter the caffeine out. This method ensures only caffeine is removed to keep the original quality of the beans intact.

Why is freshly roasted coffee direct from the roaster, better than pre-packaged coffee from the supermarket? 

Essentially, all roasted coffee originates from a roaster, whether that roaster is a large international multi-brand business or a small-batch local roaster. The difference from buying direct from the roaster versus from the supermarket is basically, control. Supermarkets these days are well equipped to source good coffees, single origins and beans, however their buying processes can increase the time before it gets to the consumer.

A local roaster adapts its production based on demand and is 100% committed to producing quality, consistency and fresh roasted coffee. "Fresh" mean it was roasted prior to consumption and it has been through the degassing process, which is an essential process to release CO2 from the beans. And I'd like to bust-a-myth here - not all direct-from-the-roaster coffees are more expensive! we on-par with the supermarket prices, and we can guarantee you quality and freshness and we deliver directly to your door.

Where do you get your coffee?

We source the best beans from the best coffee producers around the world, and we roast them fresh to order. We frequently pay well above Fair Trade prices to support coffee farmers using sustainable and ethical practices.

Can you grind my beans for me?

We always recommend that you buy whole bean coffee. Your coffee will be much fresher and taste much better if you grind it at home. However, if you're not ready to grind your own beans quite yet, then we are happy to freshly grind your coffee for you. You can select a grind during the checkout process.

Shipping & Returns:

How much is the shipping fee?

We offer FREE Shipping all over the United States on orders above $40. A flat shipping rate of $2.95 will be charged otherwise.

When will my order arrive?

Please allow 3 to 5 business days, all orders are shipped via USPS ground.

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be 100% sure about purchasing the product before proceeding to checkout.

Do you have a return policy?

Please refer to our return and refund policy and for other concerns.

Subscription Details: 

How Can I Subscribe for a coffee?

It is very simple and straight. Choose any coffee and you will see two options “One Time Purchase” and “Save and Subscribe”. Please select “Save and Subscribe” while adding it in your cart. We offer weekly/bi-weekly/monthly coffee subscription which is a great way to bring some delight to your morning cup of coffee and help you expand your coffee palate.

Can I cancel my coffee plan?

Yes, you can cancel your coffee plan by logging in to your dashboard. Please note that if you cancel less than 7 days before your next ship date, cancellation will not take effect until after that shipment. If you pre-paid for 6 or 12 deliveries, we'll continue to send any deliveries you've already paid for but will not renew your plan again.

Can I put my coffee plan on hold?

Yes - you can change your delivery schedule any time by logging into your dashboard and updating your delivery schedule.

How fresh will my coffee be?

Very fresh. We typically ship your coffee within about 24 to 72 hours of roasting it. We roast your coffee specifically for you to ensure your deliveries are as fresh as possible. On average, you will receive your coffee at your doorstep within about 3-5 days after we roasted it.

Can I change my plan after I sign up?

Of course! You can change any of your settings in your account at any time. Our goal is to help you find your new regular coffee. We encourage you to make changes to get there!

 

Support & Checkout Details:

How do I proceed through the checkout process?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

What methods of payment do you accept?

We accept Credit Cards, Debit Cards, PayPal, Shop Pay, Apple Pay, Shopify Payments, etc.

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

Which browser should I use to view your site?

We highly recommend that you browse with the latest version of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari.

I have more questions.

Send us an email at info@zencitycoffee.com or chat online with our customer representative.